Customer Reviews

We would just like to relate our satisfaction with your quote, ducted system installation team and our comfort - on the following 40 degree day. Your office girl was friendly and informative. Your quote estimator turned up on time and helped us choose the correct ducted system and how to zone it for the best efficiency. Your installation team (also turned up exactly on time), professional and considerate in everything they did. We were very impressed by the way they used drop sheets wherever they worked. All in all a great experience dealing with your company. We unreservedly recommend your services. Regards

We have just had our air conditioner installed by you on 28 January 2917. First Joe came and gave us a quote, he was reliable and turned up when he said he would. He was pleasant, knowledgeable of the product and knew what we needed. Also a price I was happy with and reasonable. Two young men came and installed the aircon on a hot day. They were well-mannered, the job was done with competence, and removal of an older machine also. They did the work cleanly and professionally. A great job done and I would be happy to recommend New Wave to anyone I know. Thanking you

To whom it may concern, I, Adriana Teresa Cecere, employed New Wave Air Conditioning over the time of my project as an owner builder, for my home and shop. Joe Trimarchi and his team were found to be one of the most reliable, honest, outstanding tradesmen on site. In addition, due to the team's eye for detail and thorough consultations they gave to me over the project, to find out exactly what I required, was very professional of them and I particularly appreciated this, as he was very thorough and more importantly, delivered all that they promised. The team at New Wave Air Conditioning was a pleasure to work with and I would highly recommend them. Regards,

Dear Joe, Excitement filled the air for me today when my Fujitsu Air Conditioner was installed. I wish to congratulate your team of tradesmen whom excelled in teamwork in the installation of my Air Conditioner. Their professionalism was attained to the highest degree possible. Pride was shown by the tradesmen in their workmanship and respect for my home. Thank you for giving me the cream of the crop tradesmen - a rarity. These tradesmen are outstanding employees who deserve an extra praise of hands. A special mention of thanks also must be given to your Customer Service Office, Cassandra whom made me feel so special when I made repayments. And to you Joe, giving me the opportunity to own and to enjoy Summer, by my repayments to suit my budget. I am so thrilled with you and your employess. I have no hesitation in recommending New Wave to anyone. Yours Faithfully,

Dear Sir or Madam, I am writing to commend your staff and yourself on what I consider to be exemplary after sales service. My air conditioner, which was installed by yourselves about 2 and a half years ago, decided to die yesterday in the heatwave. It happened at about 2.30pm yesterday afternoon. I called your office at about 2.40pm and spoke to a lovely lady there who said someone would call me back within the hour. About half an hour later she called me back and said someone would pop up to have a look at it. A guy turned up just after 4pm and my air conditioner was fixed half an hour later. I do not know of any company that has given anyone service like that! Please pass my thanks on to your staff and let them know that service such as this is very much appreciated. Regards,

The removal of the old unit and the installation of the new system were completed yesterday. Might I compliment you and your team on: Punctuality, The presentation and demeanour of your team of installers, The courteous behaviour they exhibited to both Mrs Snowden and me, The friendly professional manner in which they conducted themselves and the totally clean site left on their departure. No problems are anticipated with the operation of the system, but should any questions arrive I'll call you. Once again congratulations on a very professional job very professionally done. Regards,

To the management and staff of New Wave, We would like to thank you for the professional manner in which you conduct your business. From the quotation to the installation, we found your tradesmen to be very organised, efficient and well mannered, they stuck with their schedule and got down to business straight away. I would happily recommend your services to any of my friends. Yours Sincerely,

To Joe and Team, Just a quick note to say thank you to Rick and the team for the great job they did in installing our air conditioner(s) last week. They were very courteous and helpful in explaining what they were going to do and the reasons why. They worked solidly and it was good to see a team with a good spirit and a sense of humour. Not only this but they cleaned up after themselves as well!!! I know the hot weather is just about over, but Pat, the kids and myself know we won't have to worry about the extremes of Campbelltown's weather ever again. I would happily recommend your services to any of my friends. Regards,