Privacy Policy
New Wave Air Conditioning respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, contact our team, request a quote, or engage with our services.
New Wave Air Conditioning may review and update this Privacy Policy from time to time without notice. We recommend reviewing this page periodically to stay informed about how we manage personal information. By using our website, you consent to the collection and use of your personal information as outlined below.
Personal Information
You can visit most areas of our website without providing personal information. However, we may collect personal information when you submit an enquiry, request a quote, complete a form, contact us directly, or access certain protected areas of our website.
This information may include your name, business name, address, email address, phone number, job title, enquiry details, project information, and any other information you choose to provide to us.
If you receive an email from us or from a mailing list we operate, you will be provided with instructions on how to unsubscribe or request removal from the list.
Use of Personal Information
We may use your personal information to respond to enquiries, provide quotes, deliver services, manage customer relationships, process requests, improve our website, and communicate with you about products, services, promotions, or updates that may be relevant to you or your business.
We may also retain personal information to support our business records, verify compliance with agreements, understand how visitors use our website, improve our services, and contact you electronically or by other means where appropriate.
If you do not want us to use your personal information to contact you for marketing or promotional purposes, please let us know and we will take reasonable steps to update your preferences.
Please do not submit personal information through our website if you are under 18 years of age.
Disclosure of Personal Information
New Wave Air Conditioning does not sell, trade, or rent personal information to third parties.
We may disclose personal information to trusted third parties where required to provide our services, operate our website, manage communications, process enquiries, support marketing activities, or deliver products and services you have requested. This may include service providers, contractors, suppliers, technology providers, marketing platforms, and business partners.
We may also disclose personal information where we have your consent, where disclosure is required by law, where we need to respond to a court order or legal process, or where necessary to protect our rights, property, customers, or business operations.
If you choose to provide personal information directly to a third party linked from our website, that information will be handled according to that third party’s own privacy policy.
Accuracy and Security
New Wave Air Conditioning takes reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. If you believe the information we hold about you is incorrect or outdated, you may contact us to request a correction.
We are committed to taking reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction. We use appropriate physical, electronic, and administrative safeguards to help secure the personal information we collect and store.
Usernames and Passwords
Access to certain areas of our website may require a username, password, or other login details. Where access is provided under an agreement between you, your employer, or your organisation and New Wave Air Conditioning, you are responsible for maintaining the confidentiality of those login details.
Failure to provide required personal information may prevent access to certain website areas, confidential information, products, services, or promotional offers.
Cookies
New Wave Air Conditioning may use cookies on our website. A cookie is a small data file that a website can transfer to your device to help recognise repeat visits, remember preferences, improve website performance, and understand how visitors use the site.
Cookies may help us identify pages you have visited and improve future website experiences. A cookie can only contain personal information that you choose to provide. It cannot read data from your device or access cookie files created by other websites.
You can choose to disable cookies through your web browser settings. However, some website features may not function correctly if cookies are disabled.
External Links
The New Wave Air Conditioning website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the privacy practices, policies, security, or content of external websites, even where the third party is affiliated with us through a business relationship or partnership.
You access third-party websites at your own risk and should review their privacy policies before providing personal information.
Terms of Use
Please also refer to our Terms of Use, which outline the restrictions, disclaimers, indemnities, and limitations of liability that apply when using the New Wave Air Conditioning website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact New Wave Air Conditioning via our Contact Us page.
